Last Updated: June 26, 2025
At FeastiGo, we are committed to delivering a seamless experience for our customers while maintaining fairness to our vendor partners. The following policy outlines the terms under which cancellations and refunds are handled on our platform.
Orders can be cancelled only before they are accepted by the vendor.
Once a vendor accepts the order, it is processed for preparation or dispatch and cannot be cancelled thereafter.
Customers can check the status of their order through the FeastiGo app or website. If the vendor has not yet accepted the order, a “Cancel Order” option will be available.
Refunds are issued only for accepted orders under the following circumstances:
The order could not be fulfilled by the vendor
The delivered items are damaged, incorrect, or not as described
The order was not delivered due to a service-related issue
Refunds are not applicable:
If the order is cancelled after vendor acceptance
For perishable goods (e.g., food, groceries) unless there is a quality or delivery issue
Once a refund is approved by FeastiGo after internal verification:
The refund will be processed within 3–5 business days
The amount will be credited back to the original payment method used at the time of purchase
If you need assistance regarding a cancellation or refund, feel free to reach out:
Email: Nivas@feastigo.com
Phone: +91 93473 41902
We appreciate your understanding and cooperation in helping us create a reliable experience for everyone on the FeastiGo platform.
